I didn’t receive my monogrammed item. Why does my invoice indicate that it was shipped?

    Your monogrammed item was "shipped" to our Monogramming Department and will be mailed as soon as it returns to its respective department. Monogrammed items can take several extra days to process before your order is shipped. If you would like to find out the status of a monogrammed item you ordered, please call our Customer Service Department toll-free at:
    1(888) 856-3948.