Frequently Asked Questions

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We sincerely hope all of our customers are consistently satisfied with our Customer Service skills and with their initital and repeat orders from our company. We've included a helpful FAQS section to our site to try answer any questions that you may have. Please review our FAQS section for Frequently Asked Questions.

General Questions

How do I contact someone at Orient Expressed Imports about my order?

What are the Hours of Operation for our Retail Stores in New Orleans?

Sizing Questions

How do I know what size to order for my chlid?

Order Questions

How long does it take to receive my order from your store in New Orleans?

How does Orient Expressed decide when to charge me for my order?

On my email order confirmation or invoice, a product is listed as 'B/O'. What does this mean?

During a sale, how do I know when an item is SOLD OUT?

Monogram Questions

Can I choose the Color and Font used for my monogram?

I didn’t receive my monogrammed item. Why does my invoice indicate that it was shipped?

Shipping Questions

If my order contains multiple items and some are not in stock, will you ship my order in multiple shipments?

If my order is shipped in multiple packages, am I charged shipping costs for each item sent?

Bridal & Baby Registry

Do you have a Bridal and Baby Registry?

Return/Exchange Policy

What is your Return/Exchange Policy at Orient Expressed Imports?

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3905 Magazine Street New Orleans, LA 70115 orders@orientexpressed.com 1.888.856.3948