Frequently Asked Questions
Q: On my email order confirmation or invoice, a product is listed as 'B/O'. What does this mean?
A: B/O means Backordered. Your item WILL come in!!! It is not in stock at the moment, but will be shipped as soon as it arrives at Orient Expressed.
Q: If my order is shipped in multiple packages, am I charged shipping costs for each item sent?
A: The total shipping and handling cost for the entire order is charged with the FIRST shipment only.
Q: How does Orient Expressed decide when to charge me for my order?
A: We will process payment for your order when it is shipped. When paying with a check, the check is deposited upon receipt and your order is shipped once the deposit is posted. When paying with a credit card, including debit and check cards, the card is charged when each item is shipped.
Q: I didn’t receive my monogrammed item. Why does my invoice indicate that it was shipped?
A: Your monogrammed item was "shipped" to our monogramming department and will be mailed as soon as it returns to its respective department. Monogrammed items can take several extra days to process before your order is shipped. If you would like to find out the status of a monogrammed item you ordered, please call our customer service department at (888) 856-3948.
Q: During a sale, how do I know when an item is SOLD OUT?
A: Sale products that show a B/O status are sold out and will not be re-stocked.
Q: What are the hours of operation for the Retail Stores in New Orleans?
A: The hours of operation are as follows:
Monday - Saturday: 10AM-5PM CST
Sunday: CLOSED
Q: How long does it take to receive my order from your store in New Orleans?
A: In stock items usually ship in a few business days from the time you place an order. Each article of clothing is hand-smocked or hand-embroidered in Asia. For other items, please allow up to 8 weeks or more for delivery. We will always advise you of any out-of-stock items. We do our best to ensure quality production rather than the alternative of mass production. We apologize for any inconvenience and thank you for your patience.
Q: What is your return/exchange policy at Orient Expressed?
A: We are happy to accommodate exchanges and/or returns within 30 days of the shipping date. If an item was purchased in the Retail Store, we gladly accept exchanges/returns within 30 days with your store receipt. Please fill out the return/exchange form included in your shipment and send to:
Orient Expressed Imports
3905 Magazine Street
New Orleans, LA. 70115
Please specify the department (Retail Store/Home Show/Catalogue/Internet) from which you placed your order. If you have any questions regarding your return/exchange, please call the following:
Retail Store: (504) 899-3060, toll-free (888) 856-3948
Home Show: (504) 895-0207
Catalogue/Internet: (888) 856-3948
Q: Do you have a Bridal and Baby Registry?
A: Yes, please call or visit the store for assistance at (504) 899-3060, or toll-free (888) 856-3948.
Q: How do I know what size to order for my child?
A: We offer the following sizes:
Girls: 6M, 12M, 18M, 24M, 1, 2, 3, 4, 5, 6, 7, 8 (some Sizes 10 and 12)
Boys: 6M, 12M, 18M, 24M, 1, 2, 3, 4, 5, (some Sizes 6, 7, 8 and 10)
Our clothing tends to be generous in sizing. If your child is in-between sizes, we generally suggest going up to the next size unless they are unusually tiny/petite. Please refer to our size chart for more information.
Q: If my order contains multiple items and some are not in stock, will you ship my order in multiple shipments?
A: Shirts, blouses and shorts are not shipped seperately and are held until more of your order is in stock. Orders may otherwise ship seperately depending on the items in your order.
Q: Can I choose the color and font used for monograms?
A: Yes. Certain products can be embroidered with a monogram and are shown on our website using sample font and color combinations. If a product can be embroidered with a monogram, you may specify the font, color, and text you prefer when adding the product to the shopping cart. In certain situations, the specified text may not fit on the product, and our Monogram Department will call you to resolve the issue.
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